Privacy Policy
Last updated: 28 May 2026
The Reward Pilot is an Australian website that provides guides, tips and information about frequent flyer points, rewards programs, travel deals, credit cards and related offers.
In plain English: we only collect the information we need, we do not sell your personal information, you can unsubscribe anytime, and you can contact us if you have privacy concerns.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, subscribe to our newsletter, or interact with our content.
In this Privacy Policy, “we”, “us” and “our” means The Reward Pilot.
Website: therewardpilot.com.au
Email: hello@therewardpilot.com.au
1. Our approach to privacy
We take a simple and conservative approach:
we only collect information we reasonably need
we use personal information for clear and limited purposes
we do not sell personal information
we do not ask for sensitive personal information
we allow people to unsubscribe from marketing emails
we take reasonable steps to protect the information we hold
we respond to privacy questions and complaints seriously
Even if we are not legally required to comply with every part of the Privacy Act 1988 at all times, our intention is to handle personal information in a careful, transparent and respectful way.
2. What personal information we collect
The types of personal information we may collect include:
Newsletter information
If you subscribe to The Pilot Briefing, we may collect:
your first name
your email address
the date and time you subscribed
information about whether you opened or clicked a newsletter, if our email platform provides that data
Contact information
If you contact us, we may collect:
your name
your email address
your message
any other information you choose to provide
Website usage information
When you visit our website, we may automatically collect limited technical and usage information, such as:
your IP address
browser type
device type
pages viewed
links clicked
referring website
general location information, such as country or city
date and time of visits
This information may be collected through Squarespace, analytics tools, cookies or similar technologies.
Affiliate and referral information
If you click an affiliate link or referral link, we may collect or receive limited information about that click, such as:
which link was clicked
the page the link appeared on
the date and time of the click
whether a referral, application or conversion was recorded by an affiliate partner
We do not collect or receive your full credit card application details, bank account details, income information, identity documents or approval outcome unless you directly provide that information to us, which you should not do.
If you apply for a credit card, bank product, travel product or rewards offer through a third-party website, that third party’s privacy policy applies to the information you provide to them.
3. Sensitive information
We do not intentionally collect sensitive information, such as information about your health, race, religion, political views, sexual orientation, criminal record or biometric information.
Please do not send us sensitive information.
If you accidentally provide sensitive information, we may delete it unless we are required by law to keep it.
4. How we collect personal information
We may collect personal information when you:
subscribe to The Pilot Briefing
fill out a contact form
email us
click a link on our website
use or browse our website
interact with our emails
contact us through social media
respond to a survey, offer or feedback request
We may also collect limited information from service providers that help us operate the website, newsletter, analytics, affiliate tracking or other business tools.
5. Why we collect and use personal information
We may collect, hold, use and disclose personal information to:
send you The Pilot Briefing newsletter
respond to your questions or messages
operate and improve the website
understand which content is useful to readers
track website performance
manage affiliate links and referral arrangements
send updates, offers or information you have subscribed to
comply with legal obligations
protect the security and integrity of the website
investigate misuse, fraud or technical issues
manage our business records
We will not use your personal information for a purpose that is unrelated to the reason it was collected unless we have your consent, it is required or authorised by law, or it would otherwise be permitted under applicable privacy laws.
6. Email marketing and The Pilot Briefing
If you subscribe to The Pilot Briefing, we will use your first name and email address to send you newsletter emails.
These emails may include:
points and rewards tips
travel deal summaries
credit card and rewards updates
affiliate links
partner offers
new guide announcements
website updates
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at:
hello@therewardpilot.com.au
We will take reasonable steps to action unsubscribe requests promptly.
We will not add you to The Pilot Briefing unless you have subscribed, requested to receive it, or otherwise provided consent.
7. Affiliate links and commercial relationships
The Reward Pilot may use affiliate links, referral links or commercial partnerships.
This means we may receive a commission, referral fee or other benefit if you click a link or apply for a product through our website.
Affiliate tracking may involve cookies, tracking links or similar technologies. These tools help affiliate partners understand whether a referral came from The Reward Pilot.
We aim to clearly disclose affiliate relationships where relevant.
Our editorial goal is to provide practical, useful and reader-friendly information. Commercial arrangements do not remove the need for readers to make their own decisions and consider whether a product suits their personal circumstances.
8. Cookies and analytics
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that help websites function, remember preferences, analyse usage and support affiliate tracking.
We may use cookies to:
operate the website
understand website traffic
improve content
measure newsletter or campaign performance
support affiliate links and referral tracking
detect technical issues
improve reader experience
You can usually disable cookies in your browser settings. Some parts of the website may not work properly if cookies are disabled.
9. Who we may share personal information with
We may share personal information with trusted third parties where reasonably necessary to operate The Reward Pilot.
These may include:
website hosting providers, including Squarespace
email newsletter or email marketing platforms
analytics providers
affiliate networks and referral partners
customer support or form management tools
cloud storage providers
professional advisers, such as lawyers, accountants or consultants
regulators, law enforcement or government agencies where required by law
We do not sell personal information.
We do not rent, trade or share our newsletter list with third parties for their own independent marketing.
10. Overseas disclosure
Some of our service providers may store or process information outside Australia.
This may include website, email, analytics, affiliate tracking, cloud storage or software providers located in countries such as the United States, Canada, the United Kingdom, the European Union, New Zealand or other jurisdictions.
Where we use overseas service providers, we take reasonable steps to choose reputable providers and protect personal information in line with this Privacy Policy.
11. How we protect personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Businesses should take reasonable steps to protect customer information from cyber and privacy risks [2].
These steps may include:
using reputable website and email providers
limiting access to personal information
using password protection and account security settings
using secure systems where reasonably available
keeping software and business tools reasonably up to date
monitoring for suspicious activity where practical
deleting or de-identifying personal information when it is no longer needed
No website or online service can guarantee complete security. If you believe your information has been compromised, please contact us.
12. Data breaches
If we become aware of a privacy or data security incident, we will take reasonable steps to assess and respond to it.
Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner.
13. How long we keep personal information
We keep personal information only for as long as reasonably needed for the purpose it was collected, unless a longer retention period is required or permitted by law.
For example:
newsletter subscriber information may be kept while you remain subscribed
unsubscribe records may be kept to ensure we do not email you again
contact messages may be kept for business record purposes
analytics data may be kept in aggregated or de-identified form
affiliate records may be kept for reporting, compliance and accounting purposes
When personal information is no longer needed, we will take reasonable steps to delete or de-identify it.
14. Accessing or correcting your personal information
You may contact us to ask for access to personal information we hold about you.
You may also ask us to correct personal information if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.
To request access or correction, contact:
hello@therewardpilot.com.au
We may need to confirm your identity before responding. We will respond within a reasonable period.
In some cases, we may not be able to provide access to all information, for example where access would affect another person’s privacy, reveal commercially sensitive information, or where we are legally permitted to refuse access.
15. How to make a privacy complaint
If you are concerned about how we have handled your personal information, please contact us first.
Email:hello@therewardpilot.com.au
Please include:
your name
your contact details
a clear description of your concern
any relevant dates, emails or screenshots
We will consider your complaint and aim to respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
16. Links to other websites
Our website may contain links to third-party websites, including airlines, banks, credit card providers, rewards programs, travel companies, affiliate partners and other publishers.
We are not responsible for the privacy practices, content or security of third-party websites.
You should read the privacy policy of any third-party website before providing personal information.
17. Children
The Reward Pilot is intended for a general Australian audience and is not directed at children.
We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to delete it.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be published on this page with the updated date.
If we make significant changes, we may take reasonable steps to notify subscribers or website users where appropriate.
19. Contact us
For privacy questions, access requests, correction requests or complaints, contact
The Reward Pilot
Email: hello@therewardpilot.com.au
Website: therewardpilot.com.au